Increased customer satisfaction through digitalization

How Sophisticated Programming Increases Speed

Based in two locations in Austria, drive ME, as a BMW dealer, offers its customers an extensive range of vehicles. In addition to buying and selling new and used cars, service workshops are also integrated at the two locations in the Salzkammergut and Innviertel. Therefore, the ordering of spare parts has always been a big issue in the dealerships. Previously, customers were generally able to pay for these only by prepayment. To speed up the ordering process a bit, syreta was allowed to take the wheel and accelerate the ordering process with the implementation of new payment options.

Time savings through automated processes

Due to the Corona pandemic, personal customer support on-site at drive ME also shifted to the telephone. During lockdown periods, the experienced drive ME employees had customers describe their concerns over the phone and could then recommend the necessary spare parts during the phone calls.

With the customer's expressed order over the phone, the ordering process was then started. More or less. This meant that all account details for payment by prepayment had to be communicated to the customer over the phone first. Following this, waiting for the payment to be received was the next step. Only when the money finally arrived at drive ME could the required spare part be ordered. Organizational issues like an order confirmation for the customer were often left by the wayside and had to be documented via notes or transcripts by the employees. This is now a thing of the past.

Unlike before, the order process now works completely automatically via an internal platform designed by syreta.

From now on, drive ME creates an order after the phone call and uploads it as a PDF file to the specially created platform. The sophisticated syreta system recognizes this order and immediately and completely automatically sends an order confirmation including an invoice and a payment link directly to the customer. As soon as the customer has paid, the system receives a notification and knows that all costs are covered. Subsequently, the spare part can be quickly ordered and handed over or shipped to the customer.

With the new technology in the background, drive ME will ensure not only joy of driving in the future but also joy in ordering. This pleases us.